Executive Administration Assistant

 

ANGELA D. DAY

P.O. Box 1482 | Sanford, FL 32772 | [407]272-9188 |Sisterangela2005@yahoo.com

 

Objective

Seeking an Executive Administrative Assistant position with a reputable organization where my academic qualifications, experience & interpersonal skills will have valuable application.

Skills

Communication

  • Exceptional ability to communicate effectively with colleagues, customers and clients face-to-face, in writing and via telephone.
  • Listens carefully and accurately to resolve customer concerns quickly and efficiently.
  • Superior ability to multi-task and detail oriented.
  • Able to achieve goals independently and as an integral part of a team.

. Self-starter, ability to learn company specific programs and applications very quickly.

Interpersonal

  • Capable of creating rapport, building trust and establishing credibility.
  • Ability to consistently deliver high quality service to customers.
  • Superior ability to maintain high adherence to schedule.
  • Committed to providing superior customer service.

Computer

  • Proficient in Microsoft Office, Excel, Publisher and Power Point.
  • Expert experience with Outlook email system.

Analytical

  • Strong mathematical aptitude.
  • Extensive problem-solving skills.

Experience

Executive Administrative Assistant

Word of Faith Church, Deltona, FL

January 2010 – October 2013

  • Served as the liaison with visitors, vendors, contractors and delivery personnel.
  • Responsible for creating a positive and inviting impression of the church and its ministries.
  • Provided administrative support to other ministerial staff.
  • Created and designed presentations, reports, newsletters, website content and other publications.
  • Disseminated general information about the church, its ministries, staff and other useful resources.
  • Managed Pastoral staffs’ electronic calendars and responded to meeting attendance.
  • Processed payment invoices, insured that church supply orders were fulfilled.

 

Administrative Assistant

Frontier Communications, Deland, FL

January 2012 –July 2013

  • Researched and resolved accounting, order processing and shipping issues.  
  • Responsible for troubleshooting wireless internet and cable television malfunctions.
  • Scheduled delivery of communication equipment and installation appointments.
  • Distributed incoming correspondence to various departments.
  • Performed related administrative duties to assist other business units, service offices, and billing departments.

 

Payment Research Specialist

J.P. Morgan Chase, Lake Mary, FL

May 2005 – January 2012

  • Researched and resolved general ledger errors.
  • Initiated Accounts Receivable adjustments.
  • Reconciled clients’ payment history with 3 major Credit Bureaus.
  • Offered payment solutions for clients with delinquent accounts.
  • Met monthly goals.

 

Assistant Service Manager

Winn-Dixie Grocery Stores, Sanford, FL

September 2002 – May 2005

  • Managed cashier performance reporting process and coached associates.
  • Maintained stringent cash over/short guidelines.
  • Responsible for reconciling receivables and payable for 10 departments.
  • Evaluated cash discrepancies and reviewed currency reports at close of shift.

Education

Bachelor of Science - Business Administration

Jackson State University, Jackson, MS

May 1995

References

Available upon request.

  • ID#: 77274
  • Location: Sanford, FL , 32772

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