Executive Administration Assistant
ANGELA D. DAY
P.O. Box 1482 | Sanford, FL 32772 | 272-9188 |Sisterangela2005@yahoo.com
Seeking an Executive Administrative Assistant position with a reputable organization where my academic qualifications, experience & interpersonal skills will have valuable application.
Communication Exceptional ability to communicate effectively with colleagues, customers and clients face-to-face, in writing and via telephone. Listens carefully and accurately to resolve customer concerns quickly and efficiently. Superior ability to multi-task and detail oriented. Able to achieve goals independently and as an integral part of a team.
. Self-starter, ability to learn company specific programs and applications very quickly.
Interpersonal Capable of creating rapport, building trust and establishing credibility. Ability to consistently deliver high quality service to customers. Superior ability to maintain high adherence to schedule. Committed to providing superior customer service. Computer Proficient in Microsoft Office, Excel, Publisher and Power Point. Expert experience with Outlook email system. Analytical Strong mathematical aptitude. Extensive problem-solving skills.
Executive Administrative Assistant
Word of Faith Church, Deltona, FL
January 2010 – October 2013 Served as the liaison with visitors, vendors, contractors and delivery personnel. Responsible for creating a positive and inviting impression of the church and its ministries. Provided administrative support to other ministerial staff. Created and designed presentations, reports, newsletters, website content and other publications. Disseminated general information about the church, its ministries, staff and other useful resources. Managed Pastoral staffs’ electronic calendars and responded to meeting attendance. Processed payment invoices, insured that church supply orders were fulfilled.
Frontier Communications, Deland, FL
January 2012 –July 2013
Researched and resolved accounting, order processing and shipping issues. Responsible for troubleshooting wireless internet and cable television malfunctions. Scheduled delivery of communication equipment and installation appointments. Distributed incoming correspondence to various departments. Performed related administrative duties to assist other business units, service offices, and billing departments.
Payment Research Specialist
J.P. Morgan Chase, Lake Mary, FL
May 2005 – January 2012
Researched and resolved general ledger errors. Initiated Accounts Receivable adjustments. Reconciled clients’ payment history with 3 major Credit Bureaus. Offered payment solutions for clients with delinquent accounts. Met monthly goals.
Assistant Service Manager
Winn-Dixie Grocery Stores, Sanford, FL
September 2002 – May 2005
Managed cashier performance reporting process and coached associates. Maintained stringent cash over/short guidelines. Responsible for reconciling receivables and payable for 10 departments. Evaluated cash discrepancies and reviewed currency reports at close of shift.
Bachelor of Science - Business Administration
Jackson State University, Jackson, MS
Available upon request.
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