Manager, Platform Development

Sanford, Florida  |  |
Enterprise-wide Senior Technology ManagerNetwork Infrastructure ExpertGlobal Information Security Specialist
Senior IT manager with solid background in enterprise informationtechnology administration, infrastructures, systems and operations.Strategic leader for systems analysts and engineers brings 10+ years?experience in online development and management. History ofestablishing and maintaining best practices and policies for installing,maintaining and troubleshooting products slated for internationalimplementation. Ensure architectural fit and compliance product andsystem design, and overall product quality; conduct technical analysis.Key player in reducing costs and improving operational efficiency andsecurity. Reputation for seamless management of multiple direct-reportand matrixed technology teams driving development of projects andinitiatives. Subject Matter Expert (SME) with sound understanding ofconnectivity technologies, web hosting, advanced network protocols,client-server technologies, applications development, and multi-vendorenvironments.
-- > Designed and managed state-of-the-art testing lab for emerging hightechnologies based on organizational strategies. Directed team of 25senior technical analysts in providing training and certification on newtechnologies for 100K+ domestic and international employees.-- > Increased departmental productivity and achieved 24/7 globalapplication and server support by expanding engineering and analyst team150%. -- > Saved $1 million annually in lost revenue and decreased equipmentdowntime by integrating 15,000 devices into an Asset Managementapplication within 3 months. Implemented hardware life-cycle managementprogram, significantly decreasing service calls and equipment downtime. -- > Reduced OS support costs 25% by prioritizing and coordinatingsoftware application upgrades for 120,000 employees domestically andinternationally.-- > Led the enterprise in remediation effectiveness by developing andimplementing a tracking method for stale or new vulnerabilities within 6months of creating the program.-- > Achieved 95% enterprise-wide protection on deployed equipment bytraining team to work with security integrators in identifying andaddressing technical problems.
> Systems Analysis > Global Leadership and Communications> Gap Analysis > Data Governance> Strategic Planning > Problem Analysis and Resolution> Project Management > Risk Management and Compliance> System Audits > Software Testing and Troubleshooting> Quality Assurance > System Security and Procedures> Budget Management > Physical & Logical Access> Charters > Sarbanes Oxley (SOX)> SLAs > BRDs> ERP > ECM> WCM
==============================  ** PROFESSIONAL EXPERIENCE **
Wells Fargo Bank, N.A. TECHNOLOGY MANAGER 2013?2016
~ Delivered enterprise-wide global solutions and ensured applicationcompliance for financial services company with 2015 revenues of $86B+.Oversaw 15 senior analysts and 10 engineers providing enterprise-widesupport for Access Management Team. Collaborated with IT managementin developing technology products, service standards, and developmentefforts that impacted the client / business area. Initiated, planned andexecuted risk remediation program for immediate and continued criticalvulnerabilities from start-up.-- > Reduced system downtime 90% and ensured timely patching of all7,000 devices, with no operational impact, by developing andimplementing an enterprise-wide schedule. Minimized organizational riskby performing weekly gap analysis reviews on 200+ servers and 12+applications.-- > Succeeded in tracking and reporting on 50,000+ system users foraudit and compliance purposes, and decreased manual processes 60%by working with SharePoint solutions experts. -- > Coordinated resources for software verification after quarterlysoftware releases on a dozen different applications ensuring up-to-datesoftware versions that can support 100% customer availability.-- > Ensured compliance with internal and external audit requirements byreviewing and compiling reports for 300 access request forms per month.____________________
Wells Fargo Bank, N.A. INFORMATION SECURITY ANALYST (Team Lead)2008?2013
~ Defined, delivered, and supported strategic plans for implementingphysical security technologies. Subject Matter Expert (SME) for physicalsecurity systems.-- > Recruited, trained, and mentored senior technical staff on complexsecurity and risk-related issues.-- > Reduced costs for repeat service calls by conducting monthly auditson vendor technician tickets for accuracy and completeness.-- > Coordinated product resources and timetables; provided support forinstallation and service call testing. -- > Identified development needs and encouraged professionaldevelopment. Set project objectives for team and monitoredfeedback and performance against objectives.____________________
WachoviaPHYSICAL SECURITY MANAGER2005?2008~ Managed new equipment installation and physical securitysystem updates. Directed technological research and oversawsupport for over 3,000 systems in domestic locations. -- > Recovered $1 million+ of hardware by working with SecurityIntegrators. Prevented future inefficiency by maintaining detailedequipment / installation records and upgrading video surveillancesystems and cameras in 200 branch locations.-- > Hired, trained, and led new team of 15 junior and 2 seniortechnical analysts specializing in processing system installations;developed training manuals and processes.-- > Coordinated project resources for $30 million video cameraupgrade project.-- > Increased and oversaw staff supporting the installation of newalarm systems in 3,000 domestic and branch locations.____________________
> Lenel On-guard > AMAG> PicturePerfect > Salto> March Networks > DMP> Certified Digital Video Expert___________________
> Microsoft Word, Excel, Access, PowerPoint> GE Picture Perfect> Store Vision Platform (SVP) > Remedy (PAC 200)> Physical Access Management System (PAMS)> Enterprise Physical Access Request____________________
- Master of Business Administration in Information Security James Madison UniversityAnticipated Jan. 2019- Master of Information Systems (MIS)University of PhoenixAnticipated Dec.2016- Bachelor of Science (BS), Criminal Justice, University of Phoenix____________________ ** AFFILIATIONS **
> American Society for Industrial Security (ASIS International)> Information Systems Security Association (ISSA)> Information Systems Audit and Control Association (ISACA)____________________
Karen demonstrated an in-depth, practical knowledge of thebusiness needs and actual cost value for what was beingrequested?she was fully able to understand technical designand development, techniques and constraints. Karen has a truetalent for communicating and negotiating.

  • ID#: 119107
  • Location: Sanford, FL , 32771

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