Service Dispatcher-Commercial Cooking Equipment Department
Michele R. Alston
Cell: (407) 462-9358
I would like to pursue a career with a progressive company.
With my past experience and strong desire to learn, I would be a
great asset to your company.
Seminole High School. Sanford, Fl
Seminole Community College, Sanford, Fl
Lead Coordinator/ARS Rescue Rooter HVAC (8-2015 to Present)
Inbound and Outbound Call Center, Qualifying and Scheduling of appointments for Technicians/Comfort Advisers/ Sales Reps for customer that have HVAC needs. Probing for needs of future clients and Expressing the values and benefits,Data Entry, Entering of work orders for current and future dates,and canceling of daily work orders/closing work orders/dispatching/ Exceeded sales goals
Vacation Coordinator/Hilton Grand Vacations, Orlando, Fl (3-2015 to 8-2015)
Inbound call center /Verifying and Confirming reservations for guest, Scheduling of travel for new destinations by expressing values and benefits of new promotional vacations in a Quota driven environment, Data Entry of client information, Customer service/Upselling of packages
Staffing Coordinator/Recruiter, Nesco Resource, Lake Mary, Fl (01-2012 to(02-2014)
Recruiting and Interviewing of all temporary employees to insure client satisfaction,
Sales and Sourcing for new clients, Verifying Payroll for all temporary and permanent team members. Understanding of all workers compensation laws and coding. W-4 and I-9 compliance. Dispatchng
Running of daily operations. Conducting background information for all employees.
Sales Consultant, PRC (American Express Open), Longwood, Fl (10-2009 to 04-2011)
Outbound Call Center, Taking applications from Small to Mid size business owners
for the Open Business Solution Cards. Explaining Values and Benefits of American Express
Open Program.Exceeded sales goals in a fast paced environmentand quota driven environment
Licensed Agent, Connextions (Blue Cross Blue Shield), Orlando, Fl (09-2008 to 10-2009)
Inbound and Outbound Call Center Sales for Life, Health and Dental Insurance.
Writing policies for Individual and Family coverage, Medi-gap and Medicare Advantage Plans,
Exceeded weekly sales quota, Data Entry, Collection of premiums, Customer service
Office Manager, ACF Environmental, Sanford, Fl (01-2005 to 07-2008)
Sales, Collections of AR, AP, Invoicing, Inventory, Payroll, Data Entry, Scheduling of daily operations, Dispatching, Shipping & Receiving. I-9 and W-4 Compliance
Branch Manager, Labor Ready, Daytona, Beach, Fl (01-1999 to 12-2004)
Sales, Collections of AR, AP, Inventory, Hiring of all staff, Payroll, Data Entry,
Networking Events, Managed a successful Profit and Loss. Understanding of I-9 and W- 4 compliance, Along with Workers Compensation laws and coding.Dispatcing of all Temporary employees
Strengths and Skill:
Leader, Reliable, Dependable, Great at multitasking, Detailed and
organized, Team Player, Goal oriented. Proficient in Lab pro, Outlook, Windows, Vista, CRM, Icon