Tech Service Representative - Remote Available
Sanford, FL Sanford, FL Full-time Full-time Estimated:
$46.
4K - $58.
7K a year Estimated:
$46.
4K - $58.
7K a year 2 days ago 2 days ago 2 days ago Holley Tuning in Sanford, FL is hiring! Earn Commissions! Description:
The Technical Sales Representative is responsible for technical support to end customers and distributors.
You will work with team members to promote and continuously improve the consumer experience by assisting with technical support and customer service needs.
Key Job Elements (Essential Functions Performed):
Answer customer and dealer support tickets Assist with diagnosing and troubleshooting customer vehicles Issuing RMAs to return faulty product Documenting issues for follow-up by QC team Data collection as required by calibration engineering team Manage communications and general info requests in a timely manner with customers over the phone and by email or ticket correspondence Attracts potential customers by answering product and service questions; suggesting information about other products and services Learn new products and educate customers on new products CRM data entry and customer profile updating Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; researching potential solutions; expediting correction or adjustment; following up to ensure resolution is complete, documenting the complaint, cause, and correction.
Assist sales Department with dealer customer support inquiries and requests Other special projects and duties as required Qualifications (Education/Experience required):
High School Diploma or its equivalent 2-3 years customer service or technical support related area experience Strong computer literacy Strong information analysis abilities Well-developed interpersonal and communication skills Developed automotive & computer troubleshooting abilities The Technical Sales Representative is responsible for technical support to end customers and distributors.
You will work with team members to promote and continuously improve the consumer experience by assisting with technical support and customer service needs.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$46.
4K - $58.
7K a year Estimated:
$46.
4K - $58.
7K a year 2 days ago 2 days ago 2 days ago Holley Tuning in Sanford, FL is hiring! Earn Commissions! Description:
The Technical Sales Representative is responsible for technical support to end customers and distributors.
You will work with team members to promote and continuously improve the consumer experience by assisting with technical support and customer service needs.
Key Job Elements (Essential Functions Performed):
Answer customer and dealer support tickets Assist with diagnosing and troubleshooting customer vehicles Issuing RMAs to return faulty product Documenting issues for follow-up by QC team Data collection as required by calibration engineering team Manage communications and general info requests in a timely manner with customers over the phone and by email or ticket correspondence Attracts potential customers by answering product and service questions; suggesting information about other products and services Learn new products and educate customers on new products CRM data entry and customer profile updating Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; researching potential solutions; expediting correction or adjustment; following up to ensure resolution is complete, documenting the complaint, cause, and correction.
Assist sales Department with dealer customer support inquiries and requests Other special projects and duties as required Qualifications (Education/Experience required):
High School Diploma or its equivalent 2-3 years customer service or technical support related area experience Strong computer literacy Strong information analysis abilities Well-developed interpersonal and communication skills Developed automotive & computer troubleshooting abilities The Technical Sales Representative is responsible for technical support to end customers and distributors.
You will work with team members to promote and continuously improve the consumer experience by assisting with technical support and customer service needs.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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